41 Must-Attend Customer Success Conferences in 2020
Looking for the top-rated customer success conferences to attend in 2020? You’ve come to the right place. We’ve compiled a complete list of customer success events on the internet.
In 2020, customer success is a pretty big deal. Businesses have discovered that one of the absolute best ways to grow a company is to offer an incredible customer experience. Whether you’re looking to turn one-time buyers into lifelong fans or improve your company’s NPS score, the 40 conferences listed below will help you achieve your goals.
1. Chief Customer Officers
Source: Corinium Connected Thinking
Date: February 5 – 6, 2020
Location: Atlanta, Georgia
In 2020, the Chief Customer Officers conference will be focusing on the importance of customer-centricity. If you attend, expect to learn about how to use the latest technology to wow your customers, new strategies to enact deep, organizational change, and more.
Why You Should Attend: This event is created specifically for company executives. If you hold a leadership role at your organization, you’ll feel right at home at this conference. You’ll learn cutting-edge customer service strategies and be able to network with other company leaders.
2. Summit on Customer Engagement
Source: YouTube
Date: March 2 – 4, 2020
Location: Burlingame, California
This conference is a “Networking and Educational Experience for Customer Advocacy and Engagement Pros.” Held at the Hyatt Regency hotel in Burlingame, CA, the Summit on Customer Engagement (SCE) featured keynotes and sessions from well-loved authors, successful CEOs, and others.
Why You Should Attend: SCE held its 15th annual gathering in 2019 and it’s still delighting attendees. Whether you want to learn about measuring customer advocacy programs better, leveraging top customers, or getting c-suite buy-ins for your customer success initiatives, you’ll benefit from attending this event in 2020.
3. Experience Management Summit
Source: Qualtrics
Date: March 10 – 13, 2020
Location: Salt Lake City, Utah
What do Sir Richard Branson, Ashton Kutcher, Oprah Winfrey, and President Barack Obama all have in common? They’ve each spoken at Experience Management Summit, a Qualtrics conference dedicated to customer success.
Why You Should Attend: The list of 2019 speakers was impressive, featuring both big-time celebrities and incredibly successful business professionals. the 2020 conference will feature more of the same including Ellen DeGeneres, Michelle Obama, and Chip and Joanna Gaines. Also, the event features eight different tracks, so you can customize your conference experience. Finally, Experience Management Summit takes networking seriously and provides ample opportunity to meet fellow attendees.
4. SaaStr Annual
Source: Medium
Date: March 10 – 12, 2020
Location: San Francisco, California
SaaStr Annual is (surprise!) an annual conference about all things SaaS. The 2019 gathering welcomed over 12,000 folks to learn from 200 in-depth sessions. Some of those sessions were dedicated to customer support and improving the customer experience. We expect the 2020 gathering to take it up a notch.
Why You Should Attend: If you work in customer service for a SaaS company, SaaStr is one of the all time best SaaS events. The speakers in 2020 have powerful presentations planned and come from companies like Google, Box, and Adobe. SaaStr also provides one-on-one mentorship opportunities, which can be incredibly useful.
5. Modern Customer Experience
Source: Oracle
Date: March 23 – 26, 2020
Location: Chicago, Illinois
Modern Customer Experience, a conference produced by Oracle, brings together marketing, service, sales, and commerce professionals to power the future of customer experience. The 2019 campaign featured attendees from 37 different countries, insights from powerful speakers, and new solutions from innovative exhibitors. This year’s event should be even better.
Why You Should Attend: Modern Customer Experience has an entire conference track dedicated to customer service professionals. In the event’s own words, attendees will leave this event with “a blueprint for the future of service” Who wouldn’t want that? Attend and learn from top customer success experts, network with peers, and have a blast.
6. Next Generation Customer Service
Some wise words from our Head of Customer Care, Sarah Feldman at #NGCX2019: “We want to be very intentional about bringing the human element to our all digital business model.” pic.twitter.com/TIh4FBV6JZ
— Visible Care (@visiblecare) March 26, 2019
Source: Twitter
Date: March 23 – 25, 2020
Location: Indian Wells, California
Next Generation Customer Experience (NGCE) is the event for CX innovators. It has been said that customer experience is now the number one business differentiator. This conference will help you rise above the competition by teaching you how to “wow” your audience.
Why You Should Attend: NGCE has been going strong since 2011 and teaches upper-level execs how to plan winning customer experience strategies across multiple touch points. Sound like something you need to know? Then register for the 2020 event and get access to great speakers along with a plethora of networking opportunities.
7. Adobe Summit
Source: Adobe
Date: March 29 – April 2, 2020
Location: Las Vegas, Nevada
Adobe Summit is dedicated to teaching attendees how to create great experiences because great experiences fuel business growth and increase revenue. Great customer experiences also turn one-time buyers into lifetime brand advocates. Adobe Summit offers over 400 sessions and labs across 11 different conference tracks, meaning there’s tons of content to consume.
Why You Should Attend: Adobe Summit has it all: amazing speakers from companies like Amazon, Taco Bell, and Verizon; an abundance of networking opportunities; and rockin’ entertainment options like concerts and food.
8. Atlassian Summit
Source: Atlassian
Date: March 31 – April 2, 2020
Location: Las Vegas, Nevada
Atlassian creates much-loved software products such as Trello, a visual collaboration tool, and Jira, a project management and customer service app. The company’s annual summit features product demonstrations and training, in-depth keynotes and sessions, and a fun afterparty.
Why You Should Attend: Those who use Atlassian products (especially customer satisfaction professionals working with Jira) will find the Atlassian Summit beneficial. At user conferences like this one, you’ll learn how to better use tools like these and other types of helpful tech (like event software) while also hearing from amazing speakers.
9. Support Driven Leadership Summit
2020 Customer Support Conferences https://www.supportdriven.com/2020/01/24/2020-customer-support-conferences-2/ pic.twitter.com/cOwGNa3R03
— Support Driven (@supportdriven) January 24, 2020
Source: Twitter
Date: April 1 – 2, 2020
Location: Portland, Oregon
The Support Driven Leadership Summit (held in beautiful and eclectic Portland, OR) helps attendees become the best leaders they can be. When you know how to lead effectively, you can better manage your customer support team.
Why You Should Attend: Attendees of this event learn how to solve pressing, real-world problems and boost their careers, all while networking with their colleagues. The event features powerful speakers, in-depth case studies, and networking opportunities.
10. Customer Experience Strategies Summit
Source: Customer Experience Canada
Date: April 16 – 17, 2020
Location: Toronto, Canada
In its eighth year, the Customer Experience Strategies Summit (CESS) hosted keynote speeches from leaders at Walmart, TGI Fridays, and Intuit. They shared insights into attendees’ biggest customer service problems. The 2020 gathering promises to be even better than before.
Why You Should Attend: Customer success is a complicated field. CESS makes is simpler by educating attendees on the power of social media, creating amazing customer experiences across multiple touch points, the smart use of technology, and much more.
11. Customer Success Summit: 2020 Global Executive Forum
Source: Totango
Date: April 20 – 22, 2020
Location: Carmel Valley, CA
Customer Success Summit, a conference produced by Totango, is an “intimate gathering of the top customer-centric leaders to network and learn exactly what’s working NOW.” Only company executives are allowed but you can request an invitation-only website. If you fall into that category and receive an invite, we definitely recommend going to the 2020 get-together.
Why You Should Attend: Spend two days learning from some of the industry’s top minds, networking with peers, and enjoying great company. This conference is always a must for customer-centric business leaders.
Bonus: Stay tuned for the Customer Success Summit: Team Edition later this year.
12. Opentalk
Source: Talkdesk
Date: April 22 – 23, 2020
Location: San Francisco, California
Opentalk, a conference produced by Talkdesk, invites customer experience pros from around the world to join them in San Francisco this April. As an attendee, you’ll learn top customer advocacy strategies, discover new tools and products, and network with new faces.
Why You Should Attend: Opentalk has six different conference tracks, so you can personalize your event experience. You’ll also be able to listen to powerful speakers and enjoy world-class entertainment.
13. Smart Customer Service
Date: April 27 – 29, 2020
Location: Washington, D.C.
Customer expectations are rapidly changing. The Smart Customer Service success conference keeps attendees on top of these changes while allowing them to network with their peers. The 2019 event featured speeches from executives at Twilio, Freshworks, and Zoho, and taught attendees about new and innovative customer success technologies.
Why You Should Attend: Smart Customer Service gives actionable advice and allows attendees to make career-boosting connections. It also features an expo so event-goers can discover the latest innovations in customer success technology.
14. CXPA Global Insight Exchange
Source: CXPA
Date: April 27 – 29, 2020
Location: Orlando, Florida
This conference connects CX professionals worldwide to “ignite authenticity, connections, and accelerate growth.” Join other CXers for an unforgettable time of peer-to-peer learning, experiential interactions, and amazing networking opportunities.
Why You Should Attend: Not only is this success conference jam-packed with valuable networking opportunities, but the educational sessions are also top-notch. Get your ticket and learn from the top minds in CX while meeting important people who can help you propel your career forward.
15. Elevate Support Summit
Scott Alison – TalkDesk from Elevate Support Summit on Vimeo.
Source: Vimeo
Date: May 1 – 2, 2020
Location: Denver, Colorado
Elevate Support Summit is an intimate event nestled in the beautiful city of Denver, CO. The 2020 slate of speakers featured professionals from Trello, Wistia, Buffer, and more. As an attendee, you’ll leave this conference with a ton of actionable advice and many more connections.
Why You Should Attend: While major events like Dreamforce (mentioned earlier) offer plenty of learning opportunities and fun, sometimes a more intimate gathering is needed. If you feel the same way, consider attending this conference in 2020 to learn customer satisfaction secrets from the experts.
16. SiriusDecisions Summit
Source: Brainshark
Date: May 3 – 6, 2020
Location: Austin, Texas
The SiriusDecisions Summit in 2019 was all about achieving high performance by aligning the B2B revenue machine. The event had 17 different conference tracks, one of which focused entirely on customer engagement. For those on customer success teams at B2B companies, this conference is definitely worth attending in 2020.
Why You Should Attend: The customer engagement conference track at SiriusDecisions Summit 2020 will teach attendees how to improve the customer experience and support retention, loyalty, growth, and advocacy — all important initiatives for customer success professionals.
17. HYPERGROWTH
@eliast practicing what Drift preaches sharing how they turned around a failing customer relationship into a success at #HYPERGROWTH19 pic.twitter.com/7bVM3IruQI
— Alli McKee (@alli_mckee) November 18, 2019
Source: Twitter
Date: May 6, 2020
Location: London, England
Discover your breakthrough idea at HYPERGROWTH, an event produced by Drift. This conference is all about building, selling, and marketing products in a customer-centric world. Speakers in 2019 included an award-winning filmmaker, a best-selling author, and many successful business professionals. We expect the 2020 lineup to be just as powerful. If you can’t make the London gathering in June, HYPERGROWTH will also be visiting Boston and San Francisco later in the year.
Why You Should Attend: HYPERGROWTH is the fastest-growing modern business event in the world. Each of the past two years have sold out because the information offered is so valuable. Join in on the excitement and learn how to improve your customer success initiatives by purchasing one of the conference’s affordable tickets.
18. Zendesk Showcase
Source: Zendesk
Date: May 6, 2020
Location: Sydney, Australia
Zendesk Showcase is an event series hosted by – you guessed it – Zendesk. In 2020, the series will visit 4 cities around the world, discuss the hottest topics in customer experience, and showcase the Zendesk solution. The Sydney initiative is up first. But if that date and location doesn’t work for you, there are also gatherings planned for London, Sao Paulo, and New York City.
Why You Should Attend: Zendesk is a popular customer service software company. If you’ve ever thought about using their solutions, a stop by the Zendesk Showcase will allow you to experience the brand’s tools first hand. But even if software isn’t at the forefront of your mind, the Zendesk Showcase is still worth attending as the information and networking opportunities will be both valuable and abundant.
19. Pulse
Source: Gainsight
Date: May 12 – 14, 2020
Location: San Francisco, California
Pulse by Gainsight is one of the biggest customer success conferences out there. This year’s event is all about delivering outcomes and experiences at scale and will feature multiple conference tracks, keynote speeches from industry leaders, plenty of networking opportunities, and a spectacular end-of-conference dance party. If you work in customer success, you owe yourself a trip to San Francisco, CA to take part in Pulse.
Why You Should Attend: Pulse brings together the best minds in customer success to offer cutting-edge strategies. And the conference is highly rated by past attendees, earning a 90% or greater approval rating for its speakers and its ability to boost careers.
20. Connected Customer Summit
With 500+ attendees, #ConnectedSummit offers many opportunities for you to network and make connections!
Don’t miss the chance to join the top innovative brands learn about the changing #customers and #expectations.
— Connected Customer (@Connected_Cust) January 30, 2020
Source: Twitter
Date: May 18, 2020
Location: London, England
Are you ready to join the digital customer revolution? Then head to London in May of this year for the Connected Customer Summit produced by TechNOVA. The 2020 gathering will welcome over 500 attendees from 400 of the world’s biggest brands to learn together and network.
Why You Should Attend: Connected Customer is designed to help attendees break through the walls in their customer success strategies. After going to this event, you’ll be much more knowledgeable on all things customer related.
21. TaskUs CX Summit
Source: TaskUs
Date: May 21, 2020
Location: New York City, New York
The TaskUs CX Summit is another customer satisfaction and experience conference taking place in New York City. Last year’s gathering featured speakers from Microsoft, Google, Box, Nike, and more, and allowed attendees to learn from top minds in the field while also networking with each other. The 2020 get-together should consist of more of the same.
Why You Should Attend: This customer success event is geared specifically towards company leaders and is invite-only, ensuring that the atmosphere is intimate and personal. Attendees will discuss challenges and opportunities in customer success, meeting new potential partners along the way.
22. Customer Service Summit
We are excited to be sponsoring @Incite_Group ‘s 2018 Customer Service Summit! Make sure to stop by booth 7B to see us, and don’t miss out on our CMO’s presentation on how to get your customers to answer their phones again. #InciteCS pic.twitter.com/nLUjQtQwXB
— First Orion (@FirstOrionCorp) October 2, 2018
Source: Twitter
Date: June 8 – 9, 2020
Location: San Diego, California
The Customer Service Summit, now in its tenth year, believes that customer service should be efficient, effortless, engaging, empowering and everywhere. Join over 300 other attendees to listen to 30+ expert speakers discuss how to deliver the ultimate customer experience.
Why You Should Attend: In 2018 this conference developed a customer service advisory board to ensure their events always deliver the right information. Current board members include leaders at Microsoft, Starbucks, Amazon, and more — so you know the content at CSS will be top quality.
23. Customer Experience and Technologies Summit
Source: Flickr
Date: June 8 – 9, 2020
Location: London, England
Gartner is a well-known research and advisory firm. Customer Experience and Technologies Summit (CETS), the company’s event, is for business leaders including everyone from CEOs to CIOs. Those who attend want to learn about customer-centric principles as well as how to effectively use customer data.
Why You Should Attend: Gartner’s insights can be trusted. The information you glean from this conference will undoubtedly help you make better business decisions, especially in regards to improving your customer experience.
24. CX 2020
CX and #marketing are stronger together. Get united at Forrester’s #CX North America. #ForrCX http://www.linkedin.com/leap/r?code=eJEV_pU
— Angela Leech (@AngelaLeech) February 1, 2020
Source: Twitter
Date: June 16 – 18, 2020
Location: New York City, New York
This event from Forrester aims to “highlight key trends, concepts, and technologies that will shape customer experience and growth strategies for enterprises.” In a nutshell, it will teach attendees how to prepare their organizations for the future.
Why You Should Attend: The slate of 2020 speakers has yet to be announced but if it’s anything like 2019, which included leaders from AirBnB, Patagonia, and WeWork, attendees won’t be disappointed. The real value of this customer support and experience conference, though, is in the networking opportunities. Attendees have the chance to meet with both best-in-class analysts and peers.
25. CX Marketing Summit
We look forward to welcoming @critizr to the CX Marketing Summit as a gold sponsor! Critizr have revolutionize how customers can share their insights by enabling them to converse with collaborators in the #customerexperience. Find out more about them here: https://goodays.co/ pic.twitter.com/XjzAbsTo86
— EngageCxMarketing (@EbmCxMarketing) May 9, 2019
Source: Twitter
Date: June 19, 2020
Location: London, England
This conference is unique in that it’s focused on how marketing plays a crucial role in a customer’s experience with a company. The 2020 event will feature 40 speakers, multiple roundtable sessions, and many networking opportunities.
Why You Should Attend: CX Marketing Summit is perfect for marketing professionals who want to learn how to provide better customer experiences. As an attendee, you’ll discover how to present a consistent message to customers, personalize offerings, and better understand your audience.
26. Customer Contact Week
Source: CCW
Date: August 24-28, 2020
Location: Las Vegas, Nevada
Customer Contact Week is back in Las Vegas August 24-28, 2020 with an updated event program including tools and strategies for leading a remote workforce, operational readiness, business continuity planning, plans for post COVID-19 operations, and other emerging priorities. Plus, they’ve introduced CCW At Home, the virtual companion to CCW Las Vegas that provides free virtual access to select content and features of the live event, from the comfort of home.
Why You Should Attend: CCW Las Vegas will feature Keynote Speaker Joe Montana, legendary NFL quarterback and author, reinvented small group formats, 4 dynamic content tracks, and networking and solution path-finding in our Expo Hall.
The CCW onsite experience at Caesars Forum will also include measures that meet and exceed federal and state guidelines for sanitation and social distancing. Take a look at a few of the safety measures they have listed on their website.
27. SaaStock
Source: SaaStock
Date: June 22 – 24, 2020
Location: San Francisco, California
NEXT, we have SaaStock, a conference for SaaS professionals. Join 1,000 other attendees, 40 VC funds, and 26 exhibitors in learning over 40 hours of valuable content on topics like growing revenue by creating better value for customers.
Why You Should Attend: People attend this event to learn practical strategies, make meaningful connections, and solve important problems. If you’re in the SaaS game, you should give SaaStock a serious look.
28. SaaS Growth
Source: Twitter
Date: July 8, 2020
Location: London, England
SaaS Growth is London’s number one B2B sales leadership conference. But before you immediately dismiss this event because it doesn’t focus on customer success, remember that increasing sales usually means boosting customer satisfaction. Because of that, this gathering will offer plenty of customer-centric advice to attendees.
Why You Should Attend: The conference features a powerful slate of speakers in 2020, including leaders from Slack, Zendesk and DocuSign. Attendees will gain actionable insights and have the chance to network with hundreds of other SaaS founders and leadership personnel.
29. Customer Engagement Transformation
Source: Engage Customer
Date: July 9, 2020
Location: London, United Kingdom
This conference will teach you how to “shape and evolve your business in the growing digital world.” How so? By showing you how to transform the customer experience for your company. When you get CX right, many business benefits follow.
Why You Should Attend: Customer Engagement Transformation brings together 500 delegates to learn from 40 different presentations on 10 unique topic streams. This is a great event for any customer service professional looking to improve CX at their company.
30. Disney Customer Experience Summit
Source: Disney Institute
Date: August 11 – 13, 2020
Location: Orlando, Florida
The Disney Customer Experience Summit (DCES) is truly one of a kind. First off, the conference is held at the Walt Disney World Resort in Orlando, FL. Win! But the information shared at this event is an even bigger perk. Attendees will learn business insights that have helped to build one of the most recognizable brands in the world.
Why You Should Attend: At DCES, keynotes are given by top Disney execs, so you know the information shared is first-class. Also, attendees are able to personalize their breakout session schedules to ensure they’re learning the exact information they need to boost their individual careers. Finally, once someone has attended a Disney Institute conference, they earn alumni status and get discounted rates to many other Disney Institute events.
31. INBOUND
Source: Medium
Date: August 18 – 21, 2020
Location: Boston, Massachusetts
INBOUND is HubSpot’s biggest annual success conference, bringing together over 26,000 people to learn actionable tactics, network, and have a blast. While this isn’t strictly a customer success event, it does feature a customer success track.
Why You Should Attend: INBOUND is one of the most well known and loved names in the tech events industry. The list of 2019 speakers included famous celebrities, award-winning artists, and billion dollar startup founders. The 2020 lineup hasn’t been announced yet, but we expect it to be just as amazing. But it’s not all business at INBOUND. From the tasty food trucks to the world-class entertainment, this event is loads of fun too.
32. CS100 Summit
Source: ClientSuccess
Date: September 15 – 17, 2020
Location: Sundance, Utah
Are you a customer success executive? Then consider attending the CS100 Summit hosted at Robert Redford’s mountain resort in Sundance, UT. You’ll love the inspirational atmosphere, the bucket loads of actionable tips shared, and the chance to get away from it all at the event’s pristine location.
Why You Should Attend: From keynote speeches to intimate roundtable discussions, CS100 offers a lot to attendees. Also, the chance to network with your peers in one of the most beautiful areas of the country is priceless.
33. MarTech East
Source: MarTech Today
Date: October 6 – 8, 2020
Location: Boston, Massachusetts
MarTech is, unsurprisingly, a marketing technology conference (hence the name). They currently host two annual gatherings, one in San Francisco, CA and the other in Boston, MA. Attendees of MarTech conferences learn solutions to complex problems and how to choose the right tech tools for their companies. They also have the chance to grow their professional networks.
Why You Should Attend: While much of this event’s content is geared towards marketers, there’s also plenty of keynotes and sessions relating to customer service technology. Additionally, the conference offers multiple ticket types, including discounted passes for teams.
34. Customer Service Revolution
Source: The DiJulius Group
Date: October 7 – 8, 2020
Location: Cleveland, Ohio
Customer Service Revolution is a two-day conference taking place in Cleveland, Ohio. The 2020 event will feature keynotes from award-winning authors and speakers, successful business owners, and a former Navy SEAL.
Why You Should Attend: There’s a lot to like about Customer Service Revolution. The speaking lineup is great, the networking opportunities are plentiful, and the event’s planning committee has even arranged special lodging deals for their attendees.
35. Digital Experience Summit
Source: DX Summit
Date: October 12 – 14, 2020
Location: Huntington Beach, CA
The DX Summit operates under the motto, “Master the Mayhem!” The conference understands that there’s no one-size-fits-all approach for perfecting the customer experience. So they bring together top teams from companies like Google, Shutterfly, and SunTrust Bank to share how they’re transforming the customer journey.
Why You Should Attend: At the DX Summit, attendees learn two main things: how to build high-performance customer success teams and what other successful CX teams are doing. The event is also highly rated, earning a 95% agenda satisfaction score.
36. Content Marketing World
Source: LinkedIn
Date: October 13 – 16, 2020
Location: Cleveland, Ohio
Content, as they say, is king. So it makes sense that there would be an entire success conference dedicated to the topic. And there’s no bigger content event than Content Marketing World. Nearly 4,000 people gather each year to learn from top speakers and network with each other. But don’t worry, this conference isn’t just about marketing tactics. They also have customer experience tracks!
Why You Should Attend: One of the best ways to improve the customer experience is to create amazingly useful content. At CMW, you’ll learn everything you need to know about sharing your brand’s story and building customer loyalty with content.
37x. Dreamforce
Source: Salesforce
Date: November 9 – 12, 2020
Location: San Francisco, California
As far as event size goes, it doesn’t get much bigger than Dreamforce. Every year, over 170,000 people descend on San Francisco, CA to learn, network, and have fun. This is another conference that isn’t completely dedicated to customer success, service, or experience but attendees will find plenty of information on these topics in the 2,700+ keynotes, sessions, and hands-on workshops offered.
Why You Should Attend: There’s a reason why this conference has grown so large — it’s amazing! There’s so much information to be gleaned from top entertainers, athletes, and business professionals. The networking opportunities are endless. And the fun factor is over the top. There’s a lot to love about Dreamforce for customer success professionals.
38. Advocamp
Source: Influitive
Date: TBD
Location: TBD
Advocamp is an online-only success conference. In the event’s own words, it’s “available to you wherever you pitch your tent.” Meaning you can experience all that Advocamp has to offer (like keynote speeches from best-selling authors and executives at Netflix, Marketo, and Gainsight) from the comfort of your own home or office.
Why You Should Attend: Advocamp doesn’t just celebrate great customer service, it gives attendees the tools to transform their customer success ideas into actionable business strategies. Sound intriguing? We recommend whetting your appetite by going to the Advocamp website and watching sessions from previous years – for free!
39. Skilljar Connect
Source: YouTube
Date: TBD
Location: TBD
Skilljar Connect aims to bring together a community of expert educators to train customer service professionals. Attendees learn industry best practices from engaging speakers and connect with their peers from all around the world.
Why You Should Attend: It just makes sense to learn customer success secrets from a company that specializes in customer training software. Also, the venue where the event has been held (and will probably be held again) is beautiful and just a few blocks away from some of Seattle’s most well-known attractions.
40. Customer First Summit
Introducing Ashvin Vaidyanathan(@ashvinvai) – Our first speaker for the #CustomerFirstSummit from @GainsightHQ. Ashvin will be talking about #hiring right for #CustomerSuccess teams.
Register right away – https://www.freshworks.com/events/customer-first-summit/?utm_source=social&utm_medium=organic pic.twitter.com/rDpHRZ7KcK
— Freshworks Inc (@FreshworksInc) March 14, 2019
Source: Twitter
Date: TBD
Location: Online
Customer First Summit, a Freshworks conference, is an online event that brings together over 30 customer success pros from around the world to share ideas and actionable insights. The 2020 event hasn’t been announced yet, but we definitely recommend securing tickets once it is. In the mean time, visit the event’s website to watch sessions from last year.
Why You Should Attend: At Customer First Summit, attendees have the opportunity to engage with business leaders from companies like WordPress, Hootsuite, and Amazon. They also learn quality information on daily customer support challenges, how to build better customer success teams, and much more. If these topics interest you, be on the lookout for this year’s iteration.
41. The Art of Conversation
Source: MaestroQA
Date: May 5th, 2020
Location: New York City
The Art of Conversation, a success conference produced by MaestroQA, is the first Quality-focused conference in the CX space. In 2020, speakers from Zendesk, Postmates, Greenhouse will share their knowledge and experience in an intimate 300-attendees-only venue.
Why You Should Attend: This is the only conference to be completely attendee-powered. The team at MaestroQA is speaking to every attendee beforehand, ensuring that the conference agenda reflects the most pressing QA and CX questions on everyone’s mind.
Oh, did we mention that they’re holding it in a music venue with three built-in bars – it doesn’t get better than that!
Wrapping Up: A Customer Success Conference for Everyone
Attending a customer success conference will teach you how to better connect with your company’s audience, boost customer loyalty, and improve your NPS score. The events listed above are the top-rated customer support and satisfaction gatherings around. Every one of them will be beneficial to you. So just choose one (or two or three) that fit your schedule and budget and go experience its career-boosting power for yourself!
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Editor’s Note: This post was originally published on May 10, 2019 and has since been updated for 2020.
